“How do we know if we are doing it right?”
This question by a participant in an LPS workshop during one of my early engagements has stuck with me as I’ve worked with teams and individuals furthering their lean journey. While I don’t recall my specific answer to that individual, I’m sure it was along the lines of, “Well, most important is that the planning conversations are happening, and you’re tracking PPC to see how reliable the planning process is as well as having those root cause conversations about when there are plan failures so that the team gets better week after week”.