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Two central tenets of Lean are “Respect for People” and “Removal of Waste“ wherever . By not investing in learning about how each individual works on a project, we give up the opportunity for the project to go from ordinary to extraordinary.
“How teams work matters more than who is on them. There’s a myth we all carry inside our heads, we think we need superstars. Our research showed you can take a team of average performers and if you teach them to interact the right way they'll do things no superstar could ever accomplish.” Laszlo Boch.
Why do Clients expectations fall short of design services providers fees and prescribed timeframes? That is, they feel they are not getting the value for services that they contracted for. Clients ask when will I be able to benefit from the work I asked for? How much will it cost me to get there?